Client Update 16 April 2020 – What we know about Alert Level 3

Today the Prime Minister provided more context around life at Alert Level 3 and on Monday, 20th April we expect a timeframe to be confirmed for the country to move from Alert Level 4 to Alert Level 3. Businesses are being encouraged to start planning now for the move to Level 3.

We anticipate that the move to Level 3 will allow almost all of our clients to resume trading in some capacity. Fortunately, we are well positioned to provide compliant and safe distribution services, as are our freight partners. Social distancing and segregated shifts remain crucial, but these requirements present challenges for us all. We also have an obligation to ensure that Essential products are prioritised throughout this period.

With this in mind and an inevitable backlog of inward and outward demand, we are asking for patience and consideration from all of our clients over the coming days and throughout the transition from Alert Level 4 to Alert Level 3, specifically:

  • Allowing additional time for order processing – expect 1-4 days including delivery delays
  • Implementation of earlier order cut off times (to be communicated case by case)
  • Warehouse visits by prior arrangement and for essential reasons only (please contact your Site Manager who can often help, avoiding the need to visit)
  • Deferring non-essential tasks including stocktakes and rework projects
  • Strictly no Customer Collections until further notice

We appreciate your patience and understanding as we play our collective part in the eradication of this virus from New Zealand.  We are regularly monitoring the guidelines set down by the Ministry of Business, Innovation and Employment and encourage you to continue to visit this website for further updates.

At this time, we would please ask that you assist our warehouse teams by:

  • Reaching out to your customers to ensure they can safely receive contact-less deliveries, they are aware that Customer Collections are unavailable, and that there may be delays receiving some orders
  • Keeping in contact with your warehouse Site Manager, providing updates of your forecast order volumes, including any pending back orders
  • Refraining from any Peak Sales campaigns during the Levels 4 & 3 alert periods
  • Reaching out to us if you have any questions or concerns

We will update our website following the Prime Minister’s announcement on the Alert Level timeframes after this has been released on Monday.

Please contact us if you have any other questions at all.


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