Processing customer returns can be extremely time-consuming – taking up your valuable time and resources. But with help from our experienced team, you can customise an outsourced returns management solution to fit your business – making this part of the sales cycle an easy transaction for all involved parties, and ensuring good inventory practices and standards are maintained.
Our capabilities involve:
Returns processes are typically customised with our clients for specific product or market requirements. A standard process would be: Arrange freight forward, inspect goods for categorisation, sorted into category e.g. resale / further inspection / rework / dump /quarantine etc.
We can also manage product recall distribution on your behalf.