Returns Management

Complete order fulfilment and returns management services

Processing customer returns can be extremely time-consuming – taking up your valuable time and resources. But with help from our experienced team, you can customise an outsourced returns management solution to fit your business – making this part of the sales cycle an easy transaction for all involved parties, and ensuring good inventory practices and standards are maintained.

Our capabilities involve:

  • Returns authorisation and reason code management
  • Collection of goods from customers
  • Issue of credit / replacement product to the customer
  • Return to manufacturer / supplier
  • Restocking where applicable
  • Testing and repackaging where applicable
  • Customer services including a physical presence for your customers to visit with returned goods
  • Updating of your system throughout the process to ensure inventory accuracy

Returns processes are typically customised with our clients for specific product or market requirements. A standard process would be: Arrange freight forward, inspect goods for categorisation, sorted into category e.g. resale / further inspection / rework / dump /quarantine etc.

We can also manage product recall distribution on your behalf.

Returns management is just one of the many logistics services we offer

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