Complete order fulfilment and returns management services
Processing customer returns is often an enormous headache, consuming valuable time and resources. Working together we will create a returns management solution on your behalf which can reduce cost, improve inventory accuracy and ensure you exceed your customers’ expectations.
Our capabilities include:
- Returns authorisation and reason code management
- Collection of goods from customers
- Issue of credit / replacement product to the customer
- Return to manufacturer / supplier
- Restocking where applicable
- Testing and repackaging where applicable
- Return / disposal
- Customer services including a physical presence for your customers to visit with returned goods
- Updating of your system throughout the process to ensure inventory accuracy
We can also arrange product recall services on your behalf.