Complete order fulfilment and returns management services
Processing customer returns is often an enormous headache, consuming valuable time and resources. Working together we will create a returns management solution on your behalf which can reduce cost, improve inventory accuracy and ensure you exceed your customers’ expectations.
Our capabilities include:
- Returns authorisation and reason code management
- Collection of goods from customers
- Issue of credit / replacement product to the customer
- Return to manufacturer / supplier
- Restocking where applicable
- Testing and repackaging where applicable
- Return / disposal
- Customer services including a physical presence for your customers to visit with returned goods
- Updating of your system throughout the process to ensure inventory accuracy
We can also arrange product recall services on your behalf.
Let us handle your returns management
We take the pain out of product returns and help to achieve high levels of customer satisfaction.