L’Oreal New Zealand
Online Distribution provided a solution for L’Oreal by combining reverse logistics, freight management and expert customer service
When L’Oreal New Zealand launched a new brand to the market they wanted to offer complete peace of mind to their customers by way of a money-back guarantee contingent on the unused portion of the product being returned.
This was the first time that L’Oreal had offered a consumer money-back guarantee so there was no existing process in place.
The benefits included managing all refund payments to and product retrieval from L’Oreal’s customers across New Zealand. A streamlined pick-up, return and disposal process completed the outsourced returns cycle.
This project ran from February 2010 to March 2016.
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