Wearing too many hats?
Complete the circle by outsourcing your customer service functions to us.
Online Distribution can tailor administration support on a full-time, part-time or ad-hoc basis. Sometimes businesses can expand in a hectic and unpredictable way. If you are getting bogged down by low-level enquiries and can’t focus on the top level of your business, then we have services that can help you.
The cost of these services is “activity based” and competitive, removing the risk and hassle of employing full or part-time employees. Our staff are professional, friendly and will be skilled to your particular business needs at no cost to you.
Some of these administration services include:
- Inbound / outbound customer service phone calls / email communication
- Provision of dedicated 0800 line / email addresses
- Social media customer query response
- Processing of sales orders, invoices statements and credits
- Banking and reconciliation
- CRM / other database maintenance
- End-to-end product recall and returns management
- Internet sales management including “Trade Me” listings
System experience and competencies include:
- Big Commerce
- Xero / Unleashed
Accounting / Finance
Communication / CRM
- Web Ninja
- Microsoft Dynamics
ERP / WMS
Let us help relieve your administration pressure
We will work with you to clearly define the administration tasks, so you can get on with everything else !