Online Distribution conducts a self-risk management assessment on a quarterly basis. This includes Health & Safety, Security and Electronic Information Security. In addition, computer systems are backed up regularly and our computerised freight systems can operate manually if there are unexpected problems. Furthermore, Online Distribution operates multiple distribution centres, therefore decreasing the risk and exposure to your business.
Staff at Online Distribution take great care in ensuring no harm comes to your product. This includes utilising packaging to suit the product and ensuring all appropriate stickers (i.e. breakable, fragile etc.) are attached. In addition to this a claims procedure is available on request from the Claims Manager. Online Distribution holds significant Bailees Insurance cover.
Online Distribution has a Christchurch facility for the safe storage of dangerous goods and hazardous materials including chemicals storage. All staff handling dangerous goods are fully trained and qualified.
All goods stored by Online Distribution are done so at owner’s risk. Online Distribution holds significant Bailees Insurance should they become legally liable through negligence for loss, damage or destruction of goods held. Online Distribution welcomes your insurer’s inspection.
The on-call labour rates will be provided in your quotation. All work done is itemised on a ‘Miscellaneous Labour Sheet’ and is attached to the monthly invoice. No work is carried out without authorisation from you. Ongoing regular low skill work can attract a reduced labour rate or be incorporated into the contract as a piece rate.
Online Distribution uses Chep pallets for transfers onto transport companies and traditionally for receiving inventory from clients. We also have our own ‘Online’ pallets for internal storage. These pallets are available for product storage where full pallet lots and layers are not sent out. These are available at a reduced rental rate from Chep.
All Online Distribution sites have 24 hour security monitoring and our own covert surveillance equipment. We have an excellent record of staff honesty. Online Distribution staff are familiar with client confidentiality issues and the signing of a confidentiality agreement would present no difficulties. We have a ‘Confidential Information’ section in our Individual Employment Agreement which all staff must sign. You would be advised of any sharing of resources such as staff or warehouse site with you and a competitor.
Like most companies, our staff come from a variety of backgrounds and have specialist knowledge in their areas of interest. Each distribution centre (DC) has a site manager who is directly responsible for the smooth running of the DC and is the first person accountable for your satisfaction. Where necessary each DC has auxiliary staff who are either full time, part time or casual. Online Distribution spends a great deal of time and investment in developing and training so that staff are motivated and solution focused.
All stock stored with Online Distribution will be kept in a secure, clean and moisture free warehouse. Most of our warehouses have been built specifically for us in the last 8 years and most are north facing to ensure maximum sunlight and minimum windblown dust.
Please contact us to request a current copy of our Terms of Trade. Our invoice structure is simple to understand, transparent and detailed. Payments are to be made within 20 days from date of invoice.
Online Distribution is a major purchaser of freight and consequently can pass on significant savings to clients. A freight schedule is available on request and these rates are based on a mixture of courier and long haul services. Online Distribution outsources to a number of different carriers ensuring you get the best freight service prices available.
Online Distribution has opened 1 to 2 new sites every year for the last 20 years. We foresee no issue where we would not be able to accommodate a company’s growth and can offer ongoing flexible solutions to this issue. Online Distribution pride themselves on their ability to accommodate their client’s growth by offering flexible solutions to meet their logistics needs.
Online Distribution prefers to work with, and alongside, our client’s stock management system as the favoured method of stock management. Online Distribution currently operate many terminals for clients in-house, and find this method preferable for the following reasons:
Online Distribution can assist in providing suitable hardware free of charge where we share the same needs. Online Distribution staff are trained to use a range of recognised warehouse management systems including:
If you do not have a warehouse management system, Online Distribution will work with you to find a solution that best suits your needs.
We contract for a large range of companies. We have clients who require up to 25 full time staff in their peak season through to small businesses who require perhaps only 1 to 2 hours of work a day. Online Distribution can position clients in a distribution centres with an office if required, or can place them in a distribution centre where we have spare capacity and/or specialist equipment.
Online Distribution can provide different levels of service to suit your needs. We will work with you to aligning your freight requirements to suit your customers’ requirements. This ensures the right level of service is provided at the right price delivering your product at the right time and right place. Online Distribution can provide, on request, a detailed dispatch schedule outlining the different delivery times available. In addition to this, Online Distribution’s presence in Christchurch and Auckland provides you with the opportunity to place your stock close to your market ensuring minimal lead times between you and your customer.