L'Oreal Reverse Logistics
Case study for Reverse logistics direct to customer
When L'Oreal New Zealand launched a new brand to the market they wanted to offer complete peace of mind to their customers. Working through the logistical model with the Online Distribution team, L'Oreal were able to identify all communication, data capture, and logistical processing requirements. L'Oreal then chose Online Distribution to manage the entire reverse logistics process. Online Distribution ensures the correct information flows and manages the payments and product retrieval, giving L'Oreal and their customers a quality and seemless return service.
