L'Oreal Reverse Logistics
Case study for Reverse logistics direct to consumer
When L'Oreal New Zealand launched a new brand to the market they wanted to offer complete peace of mind to their customers. Working through the logistical model with Online Distribution Services, L'Oreal were able to identify all communication, data capture, and logistical processing requirements. L'Oreal chose Online Distribution Services to manage the entire reverse logistics process. Online Distribution Services ensures the correct information flows and manages the payments and product retrieval, giving L'Oreal and their customers a quality and seemless return service.
