Day-Timer Call Centre Outsourcing

Day-Timer Products Limited is one of the worlds leading providers of time management and organisational products and a subsidiary of Acco Brands Corporation, with annual revenues of nearly US$2 billion.

After successfully outsourcing their contact centre, web fulfillment and credit management in the UK, Day-Timer Products Limited looked to reproduce this model in Australasia. For this, they turned to Online Distribution Services.

By creating a comprehensive back-end fulfilment solution coupled with an in house Contact Centre, Day-Timer Products Limited now have a streamlined logistics model that efficiently manages the entire supply chain. Everything from procurement to ordering and delivery throughout Australia and New Zealand, is managed by the team at Online Distribution Services and their innovative integrated solution.