Administration Support

Complete the circle by outsourcing your customer service functions to us

Wearing too many hats? Online Distribution can tailor administration support on a full time, part time or ad-hoc basis. Sometimes businesses can expand in a hectic and unpredictable way. If you are getting bogged down by low level enquiry and can’t focus on the top level of your business, then this is the service for you. The cost of these services is “activity based” and very competitive. This means that you don’t need to pay a full or even part time employee to twiddle their thumbs when phone-calls die down. Our staff are professional, friendly and will be skilled to your particular business needs at no cost to you.

Some of these administration services include:

Administration Serivces

  • Inbound / outbound customer service phone calls / email communication
  • Provision of dedicated 0800 line / email addresses
  • Social media customer query response (i.e facebook)
  • Processing of sales orders, invoices statements and credits
  • Banking and reconciliation
  • CRM / other database maintenance
  • End to end product recall and returns management
  • Internet sales management including “Trade Me” listings

System experience and competencies include;

eCommerce Platforms:    

  • Magento
  • Shopify
  • Tradevine / Trademe
  • EstarOnline  iSAMS
  • Spreecommerce
  • Smallfish
Accounting / Finance:

  • Xero
  • Attache
  • MYOB
  • Quicken
  • IMS

Communication / CRM:             

  •  Avaya
  • Web Ninja
  • LeGrande
  • Microsoft Dynamics
ERP / WMS :    

  • SAP
  • Oracle
  • Greentree
  • Unleashed
  • Chronos
  • 3PLCentral

 

Ask us how our administration services can benefit your business

Contact Us Today